Privacy policy
Last updated: 5 November 2026
This policy explains how The Salad Bowl handles your information when you order from us on WhatsApp.
What we collect
- Your WhatsApp number and WhatsApp profile name
- The name you give for your order
- What you order, your delivery zone and the location or address you share
- Your payment method and payment reference
- The messages you send us in the chat
We never ask for your Mobile Money PIN or card details in the chat, and you should never send them to us.
How we use it
We use your information to take and deliver your order, check your payment, reply to your questions and keep our business records. If you have asked to receive it, we may also send you our weekly menu on WhatsApp.
Who can see it
Our staff can see your order details. We also rely on these service providers:
- WhatsApp (Meta) carries our messages
- Fabonic runs and supports our ordering system
- Google stores our order records in Google Sheets
- Selcom processes your payment if you pay by Selcom link
We do not sell your personal information. We only share it with others where this is needed to serve you or where the law requires it.
How long we keep it
We keep order records for as long as we need them to run the business and meet our legal and accounting obligations.
Your choices
You can ask us to show you, correct or delete your information, or to stop sending you menu messages, by typing staff in the chat or using the contact details on this page. We may need to keep some records where the law requires it.